Privacy Policy

1. Introduction & Scope

Welcome to Shri Vidhata Creations Services (OPC) Pvt. Ltd. ("we", "us", or "our"). We respect your privacy and are committed to protecting your personal data in accordance with the Information Technology Act, 2000 and applicable data protection regulations of India.

This Privacy Policy explains how we collect, process, store, and safeguard your information when you visit our website (shrividhata.com), purchase security equipment, request CCTV installation quotes, or engage our services.

2. Information We Collect

We may collect and process the following categories of personal information:

• Identity & Contact Details: Full Name, Email Address, Mobile Phone Number, Delivery / Installation Address, City, State, and Pincode.
• Business & Invoicing Information: Business / Firm Name and GSTIN (for B2B customers requesting GST input tax credit invoices).
• Order & Transaction Records: Products purchased, order amounts, transaction references, delivery status, and order history.
• Communications: Enquiries, consultation requests, and service feedback submitted via our website forms or WhatsApp.

3. Payment Information & Security

We do not collect, view, or store your sensitive payment instrument details (such as full debit/credit card numbers, CVV, or banking passwords) on our servers.

All online payments are securely processed through RBI-authorized payment aggregators (such as Razorpay). Transactions are encrypted using bank-grade 128/256-bit SSL/TLS encryption and adhere to the highest industry standard (PCI-DSS Level 1 compliance).

4. How We Use Your Information

• Fulfilling orders, dispatching physical products, and coordinating on-site CCTV installations.
• Generating valid tax invoices and order confirmations.
• Sending real-time order tracking updates via email or SMS/WhatsApp.
• Responding to customer support tickets, warranty claims, and AMC service queries.
• Preventing fraudulent transactions and complying with statutory obligations.

5. Data Sharing & Third Parties

We never sell, rent, or trade your personal information. We only share data with trusted operational partners strictly necessary to fulfill our commitments to you:

• Payment Processors: Razorpay Software Private Limited for secure transaction authorization.
• Logistics & Courier Partners: Delivery carriers (India Post, BlueDart, Delhivery, etc.) to deliver ordered hardware to your shipping address.
• Statutory Authorities: When required by Indian law, court order, or governmental agencies for legal compliance.

6. Grievance Officer & Contact Information

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of our Grievance Officer are provided below: